Returns & Exchange
Thank you for shopping with CHARA Mothers & Baby. If you are not entirely satisfied with your purchase, we’re here to help.
Wrong Items sent by us / Defective Product
If you received a defective or wrong item, please kindly notify us through email at [email protected] immediately within seven (7) days of purchase.
In the email, please provide us with:
- - Your order number,
- - Please explain to us the nature of defect (supported with pictures or videos would be deemed helpful and highly recommended)
Once approved by our team, we will then provide a COLLECT-BACK SERVICE. An in-house logistics personnel will be sent to pick up the item from you and send it back to us.
However, if a product sent back to us without defect or alleged defect, and the product is considered to be within normal range of operation, your item will be shipped back to you with additional charges borne by the buyer.
Free 90 days Return PolicyShould you have any second thoughts on your purchases,
- - You have Ninety (90) calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- - Unopened, unused and in the same condition that you received it in the original packaging
- - needs to have the receipt or proof of purchase
- For personal hygiene purposes, merchandise categorized under toiletries, underwear (inner garments) & accessories, bedding, diapers, and feeding items (unless faulty) are non-refundable and non-exchangeable.
- In addition, merchandise sold as a promotional sale item and discount codes applied at checkouts will not be covered in the exchange policy. Please feel free to verify with us should you be unsure of whether an item can be returned.
- Please note that customers will have to bear for paying shipping costs for the returned items. Shipping costs are non-refundable. We strongly urge all customers to use a trackable service when returning any goods. CHARA will not be held responsible for any damage or loss incurred during transit. CHARA reserves the right to reject any products that do not meet the criteria.
After receiving the returned item, we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund in the form of an in-store credit which you can use to offset for all future purchases.
All returns and refunds may only be granted at the sole discretion of CHARA.